Visuals Velocity.com ("Visuals Velocity") and our associates provide services across five key areas, subject to the terms and conditions outlined below. Before availing of our services, we strongly recommend you carefully review our terms and conditions and privacy policy.
Advertisers, specialists, or agents will verbally acknowledge a summary of payment details, service terms, and our cancellation policy. These terms and conditions will be confirmed through an email verification link and affirmative action, such as checking the "acceptance" box and clicking "submit," following an opportunity to review these Terms and Conditions. If advertisers are unable to accept the terms and conditions within 30 days of the presentation of the conditions by Visuals Velocity, the offer will be deemed as withdrawn. Advertisers may request services from Visuals Velocity again, but new pricing and terms and conditions will be applied.
If the advertiser decides not to be legally bound, they have the option to communicate their non-acceptance to Visuals Velocity within three (3) business days. This can be done by sending an email to info@visualsvelocity.com with the subject line "Cancellation of Services." The cancellation will be effective without further obligations, provided the notification is sent before 5 PM US Eastern Standard Time. The advertiser is responsible for covering any service fees. Failure to communicate with Visuals Velocity regarding the cancellation implies acceptance of all terms and conditions outlined in the contract.
Upon agreeing to the terms and conditions, the advertiser also provides consent to receive communications from Visuals Velocity related to their account and the services offered. These communications may include promotional messages, updates on technological advancements, or special offers. To opt out of receiving marketing messages, please email us at info@visualsvelocity.com with "Opt-Out of Marketing Messages" in the subject line, and be sure to include your name in the email.
Regardless of whether the advertiser accepts these Terms and Conditions, any personally identifiable information shared by the advertiser will be subject to Visuals Velocity's privacy policy, which is available for review.
If the advertiser provides their contact information to Visuals Velocity and either explicitly declines or has not accepted these Terms and Conditions within thirty (30) days, they may continue to receive marketing messages from Visuals Velocity. As mentioned earlier, to unsubscribe from these promotional or marketing messages, please email us with the subject "Opt-Out of Marketing Messages" at info@visualsvelocity.com, ensuring your name is included in the email.
Please note that requests to unsubscribe, as per the terms in this section, will require a reasonable processing time by Visuals Velocity, and the advertiser may continue to receive messages during this processing period.
Visuals Velocity specializes in promoting advertisers' businesses through a variety of online strategies, including websites and more. Our services are essentially our products. The following represents our current "Services" offerings, which may be subject to change over time. For advertisers, these Terms and Conditions will only apply to the Services they have specifically requested and paid for, and that are provided by Visuals Velocity.
Each of our Services encompasses the marketing and maintenance services and practices detailed in the relevant links provided for that specific service, and is subject to the restrictions outlined in those links. The terms and conditions associated with each service are specific only to that particular service and do not extend to any other services offered by Visuals Velocity. For each service acquired by an advertiser at any given time, the corresponding terms and conditions associated with that service, available at the appropriate link, are considered part of these general Terms and Conditions.
In addition to the Services provided, Visuals Velocity offers advertisers an Account Information Page that can be accessed at any time to check the status of their account and the services provided by Visuals Velocity. Advertisers can also inquire about the services currently being offered by Visuals Velocity through phone, chat, or email.
It's important for advertisers to understand that clicks to their website, including clicks from search engines, shopping engines, content sites, etc., may include misspellings, singular/plural variations, and other related search terms that Visuals Velocity associates with the advertiser's advertising campaign. This is a common aspect of autocomplete search engine technology. All keyword campaigns are designed with specific terms, titles, and descriptions selected to maximize return on advertising spend.
Unless an advertiser has engaged Visuals Velocity to provide a microsite, they are responsible for the quality and accuracy of their website, landing pages, or redirecting sites that link to their ads.
Advertisers have the flexibility to determine fees and pricing for any service they request by phone, chat, or email. The charges for services are outlined in the individual product/service terms and conditions pages mentioned earlier. By accepting these terms and conditions, advertisers explicitly agree to pay the fees and pricing associated with the Services they requested, which were communicated to them at or before the time of acceptance.
Advertisers have two options for payment: they can use a credit card, which Visuals Velocity will charge, or they can issue a bank check made out in the name of Visuals Velocity. Advertisers grant Visuals Velocity or its merchant services provider permission to retain their financial information to facilitate payment. The advertiser is responsible for informing Visuals Velocity in writing of any changes or updates to their financial information.
All payments must be made in USD, and advertisers are solely responsible for any applicable taxes. Charges will be incurred in accordance with the agreed-upon fee structure or immediately upon receipt of the invoice, as applicable. Advertisers acknowledge that any setup fees or one-time service payments are non-refundable.
To prevent the inconvenience of late payments for both parties, payments made via credit card or bank account are systematically processed. However, it remains the responsibility of the advertiser to ensure that Visuals Velocity has the most current credit card or bank account information and that these methods are suitable for covering the costs of Visuals Velocity services.
In the event that the payment method authorized by the advertiser fails and one or more payments are made after the due date, such late payments will be subject to a late fee, which will be the higher of $150 or 10% of the total amount due, not exceeding the maximum allowable amount under applicable law. In addition to late fees, advertisers agree to cover all legal fees and expenses incurred by Visuals Velocity for the collection of overdue payments.
If an advertiser wishes to choose the contract term for any of the services, request information about the recurring payment amount and expected date, or understand the term, expiration, or renewal of the services, such details are available upon request via phone, chat, or email.
The commencement date for each service is the date when the terms and conditions are accepted by the advertiser. Billing occurs either as a one-time payment or on a scheduled basis, as outlined in the specific product/service terms and conditions for the provided services.
All service fees are to be paid in advance on a monthly basis. After the initial contract term for a specific Service, the contract for those services will automatically renew for successive one-month terms, starting on the monthly anniversary date of the advertiser's initial acceptance of these terms and conditions.
Following the initial contract term, the advertiser may terminate the automatically recurring payment and the associated services by notifying Visuals Velocity through email. This email should include the advertiser's name, business name, email address, phone number, physical location, and area, with "Service Cancellation" in the subject line. To ensure the following recurring payment is canceled and services terminate at the end of the current term, Visuals Velocity must receive this notice no later than 5:00 PM US Eastern Standard Time at least three (3) business days before the next recurring payment date.
If the notice is received less than three (3) business days before the next recurring payment, the payment will still be processed as the final payment, and the services may continue for an additional renewal term, with termination occurring at the end of that additional renewal term.
Please note that no pro-rated refunds are provided for partial terms or months. For example, if an advertiser enters into a 365-day contract term with Visuals Velocity, and the original sign-up date is July 15 of a given year, to cancel the services at the end of the agreement term without incurring an extra month's charge, the advertiser must submit written cancellation notice by July 12, assuming July 12, 13, and 14 are business days. One-time payment offerings do not have subsequent terms because they are paid in advance, with the term ending upon initial delivery of the Service to the advertiser.
In the event that an advertiser terminates services before the completion of the contract term, they will be required to pay an early termination fee equal to the remaining Contract Value. The Contract Value is calculated by multiplying the number of months fulfilled in the agreement or subscription request by the monthly fees applicable to the Services. For example, if the Services have a monthly cost of $850 for a three-month term, the Contract Value would be $2,500. If the advertiser cancels after the first month, the cancellation fee will be $1,250.
Advertisers acknowledge that Visuals Velocity may make changes to its standard terms and conditions and service offerings periodically. Visuals Velocity retains the right to adjust the pricing of these services with at least thirty (30) days' prior written notice to the advertiser. If the agreement does not provide for a renewal term of more than one month, it may be considered a month-to-month agreement, and the advertiser may be subject to revised terms and conditions and/or pricing following receipt of such notice. Advertisers are encouraged to enter into long-term contracts to secure pricing, terms, and conditions. Both the advertiser and Visuals Velocity can make changes to the Services at any time with mutual agreement.
Advertisers are granted permission to access websites owned, operated, or hosted by Visuals Velocity that require login or account details to manage their advertising accounts. Advertisers agree not to misuse the site or any of its content or distribute any proprietary information. The right of the advertiser to establish an account with Visuals Velocity is personal and non-transferable, and it is subject to compliance with the rules set by Visuals Velocity. Advertisers also agree not to employ any automated scripts, robots, or spiders or access their account or monitor Visuals Velocity's website and its content, except through automated means explicitly provided by Visuals Velocity.
Advertisers understand that any data or information provided by them to Visuals Velocity may not be processed in real-time and could be subject to the time delay introduced by the internet, Visuals Velocity systems, and the infrastructure of third-party partners and search engines.
Full title and ownership rights to the Services, including all concepts, ideas, campaign optimizations, computer programs, and other technology associated with Visuals Velocity operations, the Visuals Velocity bid management, task management, optimization platform, and website(s) (collectively referred to as the "Visuals Velocity Materials"), shall always remain the exclusive property of Visuals Velocity. These rights may also belong to specific outsourced suppliers or authors or Visuals Velocity's promotional partner, if applicable and if the promotional partner is the rightful owner. Advertisers acknowledge that they do not acquire any ownership rights to the Visuals Velocity Materials and will not gain any ownership rights to the Visuals Velocity Materials through this Agreement.
Unless an advertiser's website is specifically created and provided by Visuals Velocity as part of its Services, the advertiser recognizes that neither Visuals Velocity nor its Promotional Partner (if applicable) is responsible for the development, maintenance, or operation of the advertiser's website(s). This includes any content or materials displayed on the website and all visitors to the site. Additionally, Visuals Velocity or its promotional partner is not responsible for order processing, payment handling, shipping, cancellations, returns, or customer service related to orders placed on the advertiser's website(s).
Advertisers also agree not to upload or display any content owned or licensed by Visuals Velocity or its promotional partner on their website, except under a separate agreement with Visuals Velocity.
The Advertiser affirms and grants to Visuals Velocity, and to its promotional partner if applicable, that throughout the duration of this Agreement:
The Advertiser also agrees to undertake the following actions:
The Advertiser agrees to indemnify, defend, and protect Visuals Velocity, its delivery partners, including promotional partners, their respective licensors and licensees, and affiliated companies, as well as their individual officers, directors, employees, agents, and representatives (collectively referred to as the "Indemnified Parties"), from and against any and all claims, actions, liabilities, losses, expenses, damages, and costs (including reasonable attorney's fees) that they may incur as a result of claims, lawsuits, or proceedings (referred to collectively as a "Claim") including, but not limited to, defamation, invasion of privacy or publicity rights, copyright infringement, trademark infringement, or other infringement of any third-party right, fraud, false advertising, misrepresentation, product liability, or violation of any law, statute, ordinance, regulation, or rule worldwide in connection with Services performed on behalf of the Advertiser, the Advertiser's client's website(s) or content thereon, the Advertiser's conduct, acts or omissions, or any alleged or proven breach by the Advertiser of any term, condition, agreement, representation, or warranty contained herein.
This indemnification does not apply to any claim arising solely from the acts or omissions of an Indemnified Party, in relation to that party. An Indemnified Party shall notify the Advertiser of any claim, action, or demand for which indemnification is required. The indemnified party shall have the sole discretion to accept or reject the legal counsel chosen by the Advertiser to defend the Indemnified Party. The Advertiser may not settle any claim or matter related to the culpability or liability of an Indemnified Party without the prior consent of the concerned party. An indemnified party shall have the right to participate in the defense of a claim and/or to be represented by counsel of its choice at its own expense. Without limiting any rights and remedies under applicable law, Visuals Velocity shall have the right to offset any liability of the Advertiser with respect to a Claim against any deposited funds with Visuals Velocity.
The Advertiser agrees not to hold Visuals Velocity or the promotional partner liable for any errors in content, omissions, consequences, damages, costs, refunds, or any disruptions in service or other internet or website accessibility issues for reasons beyond their control.
Furthermore, the Advertiser acknowledges and agrees that errors or mistakes in the execution of the Services, including typographical errors or miscommunications, do not entitle them to a refund. The Advertiser will provide Visuals Velocity with prompt notice and allow a reasonable period for Visuals Velocity to rectify any identified errors or omissions. Since Visuals Velocity relies on third-party data for certain information, Visuals Velocity does not provide any guarantees regarding the accuracy, quality, or completeness of such data. In no event will Visuals Velocity or the promotional partner, if applicable, be held responsible for any consequential, special, lost profits, or other damages arising under this Agreement.
If the Advertiser requests or acquires any supplementary services, such as tracking codes or modifications to the Advertiser's website(s), in connection with the Service, the Advertiser agrees to grant Visuals Velocity access to carry out the requested or procured supplementary services. The Advertiser acknowledges that any additional assistance provided by Visuals Velocity is also subject to the limitations of liability outlined in this Agreement.
EXCLUSIVE JURISDICTION: This Agreement will be interpreted in compliance with the laws of the United States of America, and the parties concur that if any dispute regarding this Agreement arises, jurisdiction will be exclusively established in a court with the appropriate legal authority in the United States of America.
Section titles are not considered part of this Agreement and do not serve as a comprehensive and accurate description of its contents.
WAIVER: Any waiver by one party of a breach of any provision in this Agreement by the other party shall not imply a continuous waiver or be interpreted as such. No waiver of any breach or default of this Agreement by either party shall be deemed a waiver of any other breach or default of this Agreement.
COMPLETE AGREEMENT: This document, along with any other materials, documents, understandings, or agreements referred to herein, and any exhibits, schedules, or additional documents attached hereto, constitute the full understanding and agreement between the parties. All prior agreements, understandings, and representations are hereby nullified and entirely canceled, having no further force or effect.
In the event of a dispute between the parties to this Agreement, the party involved in such a dispute, whether or not a formal decision is ultimately issued by the court, shall be eligible to recover its legal fees from the party that does not prevail.
The contracts, efforts, and agreements outlined in this Agreement are solely for the benefit of and enforceable by the Parties, and, where indicated, the Promotional Partner, or their respective successors or authorized assignees.
SURVIVAL: The sections of this Agreement that pertain to matters or conditions that may arise after the termination of this Agreement shall be construed to persist beyond such termination.
Our content policy is a vital component of ensuring a positive client experience. For standard websites and resume, all content (including images, headings, copy, text, etc.) will be supplied by the client. In the case of a resume, the client must furnish complete personal information along with a biography, and we do not offer any content services. For an e-commerce website, the Visuals Velocity's team will provide up to 10 to 30 sample products, and the client is responsible for providing sample product information, including product name, price, product images, and shipping policy. CMS and e-commerce management will be handled by Visuals Velocity.
We utilize placeholder text (Lorem Ipsum) in graphics for previewing layouts and visual mockups.
Visuals Velocity ensures complete customer satisfaction through our extensive free Revision Policy, allowing you to make improvements to your initial brief at no extra cost, accessible via your account area.
In the event of any overcharge due to a processing error, failure to meet your specific requirements, or inability to fulfill your order as per the delivery policy, a full refund of the order amount will be granted.
If you are dissatisfied with any of the services provided by Visuals Velocity, you have the option to submit a refund request within five days of the initial draft’s completion. However, it will be assumed that you are content with the initial drafts if a refund request is not received within five days of the initial draft delivery. The same refund policy applies to Special/Combo packages as for single packages.
Refund processing is as follows:
All refund requests should be directed to the support department. Visuals Velocity, based on the terms of your user agreement, reserves the right to approve or disapprove your request on a case-by-case basis.
Refund requests will be processed as follows:
To ensure your complete satisfaction, our experts work diligently to meet your specific requirements and needs. We create concepts after thorough research and scrutiny, maintaining the highest standards of quality and uniqueness throughout the process. We offer a 100% satisfaction guarantee, and our multiple free revisions ensure you are entirely happy with the final draft. We are also available to coordinate with your printing company at no additional cost, if necessary.
Order files are delivered to your Account Area as indicated in the "Order Confirmation." You will also receive an email notification once your order has been delivered to your designated account area. Please note that all revision and refund processes are subject to the date and time of order delivery to your account area. We deliver our initial custom orders for websites, and branding materials within 2 to 3 days and via email for software, apps, mobile games, and animation storyboards within 3 to 5 days. The delivery timeline for digital marketing strategies may vary based on the research, mediums, budget, and overall plan size.
Visuals Velocity offers unlimited revisions as per your specific package, ensuring your complete satisfaction. You can request revisions based on your package without any extra charges. However, the core concept will remain consistent, and you can submit revisions for any of the options provided. Multiple revisions on different options are either not permitted or will be subject to separate charges. Normal revision turnaround times are 48 to 72 hours for website, 3 to 5 days for video animations, while timelines for software, apps, games, and functionality development revisions may vary based on the scope of work. The revision timeline for digital marketing strategies depends on the involved research, mediums, budget, and overall plan size.
Upon acceptance of an artwork and the final file delivery following complete payment, all rights and ownership of the paid artwork are transferred to the client. The client becomes the sole owner, including all claims and copyrights.
The client retains full ownership of the drafts, and all related materials. Visuals Velocity reserves the right to use the designs exclusively for promotional purposes, such as including them in our portfolio, and will not sell or use them for profit without explicit authorization from the client. The client has the right to use the graphics and text as they see fit. Visuals Velocity will use the design in a fair and legal manner that does not harm the client's reputation and integrity.
We maintain a record of your finalized draft, and if you require the final files again in the future, we can send them to you upon your request. This data will be retained for a period of 6 months, after which the files will be permanently deleted.
You acknowledge that Visuals Velocity cannot be held responsible for any communication from email addresses other than those with our domain, such as "...@visualsvelocity.com," or from any toll-free number not listed on our website. Visuals Velocity shall not be liable for any damages resulting from such correspondence. We assume responsibility for communication conducted through email addresses within our own domain and via toll-free numbers already specified on the Visuals Velocity website.